Privacy Policy
Introduction
At NeoPortalTech, we understand that your privacy matters. This policy explains how we collect, use, and protect your personal information when you use our budget creation education services. We're committed to transparency about our data practices and want you to feel confident about sharing information with us.
This privacy policy applies to all services offered through neoportaltech.com, including our master budget creation courses, educational materials, and related consulting services. By using our website or services, you agree to the practices described in this policy.
We operate under Vietnamese data protection laws and international best practices to ensure your information receives appropriate protection regardless of where you're located.
Information We Collect
Information You Provide Directly
When you register for our courses, request consultations, or contact us, we collect information you voluntarily provide:
- Name, email address, and phone number for course enrollment and communication
- Educational background and professional experience to customize your learning path
- Payment information processed through secure third-party payment processors
- Questions, feedback, and correspondence when you contact our support team
- Learning preferences and goals to improve our educational content
Technical Information We Collect
Our website automatically collects certain technical information to improve your experience:
- IP address, browser type, and device information for security and compatibility
- Pages visited, time spent on site, and navigation patterns to enhance content
- Cookies and similar technologies to remember your preferences and login status
- Course progress and completion data to track your educational journey
How We Use Your Information
We use your personal information for specific, legitimate purposes related to providing excellent financial education:
- Delivering course content, assignments, and educational materials tailored to your needs
- Communicating about your enrollment, progress, and important course updates
- Processing payments securely and maintaining accurate enrollment records
- Providing technical support and responding to your questions or concerns
- Improving our educational content based on student feedback and learning outcomes
- Sending relevant educational resources and course recommendations (with your consent)
- Ensuring website security and preventing fraudulent activities
We don't sell your personal information to third parties or use it for purposes unrelated to our educational services. Any marketing communications we send include easy opt-out options.
Data Sharing and Third Parties
Service Providers
We work with trusted service providers who help us deliver our educational services. These partners have access to your information only as needed to perform their specific functions:
- Payment processors for secure transaction handling
- Email service providers for course communications and updates
- Cloud hosting services for secure data storage and website functionality
- Analytics providers to understand how students use our educational content
Legal Requirements
We may share your information when required by law, such as responding to valid legal requests, protecting our rights, or ensuring student and staff safety. We'll notify you about such requests when legally permitted.
Business Transfers
If NeoPortalTech undergoes a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We'll provide notice and ensure continued protection of your data under this privacy policy.
Your Privacy Rights
You have important rights regarding your personal information. Here's what you can do and how to exercise these rights:
Access Your Data
Request a copy of all personal information we have about you, including course progress and communication history.
Correct Information
Update or correct any inaccurate personal information in your student profile at any time.
Delete Your Data
Request deletion of your personal information, subject to legal requirements and course completion records.
Limit Processing
Ask us to stop using your information for marketing purposes while maintaining essential educational services.
Data Portability
Receive your course progress and personal information in a portable format for transfer to other services.
Withdraw Consent
Opt out of marketing communications while continuing to receive essential course-related updates.
How to Exercise Your Rights
To exercise any of these rights, contact us using the information provided below. We'll respond to your request within 30 days and may need to verify your identity to protect your information. Some requests may take longer if they're complex or numerous.
Data Security and Protection
Protecting your personal information is a top priority. We implement multiple layers of security to safeguard your data:
Encryption
All data transmission uses SSL/TLS encryption, and sensitive information is encrypted at rest using industry-standard methods.
Access Controls
Only authorized staff members can access student information, and access is limited to what's necessary for their role.
Regular Monitoring
We continuously monitor our systems for security threats and maintain incident response procedures.
Secure Infrastructure
Our hosting providers meet international security standards and undergo regular security assessments.
While we implement strong security measures, no system is completely immune to risks. We encourage you to use strong passwords and keep your login credentials secure.
Data Retention
We keep your information only as long as necessary to provide our services and meet legal obligations. Here's our retention schedule:
| Data Type | Retention Period | Purpose |
|---|---|---|
| Student enrollment records | 7 years after course completion | Academic records, certificate verification |
| Payment information | 7 years for tax compliance | Financial record keeping, dispute resolution |
| Course progress data | 5 years after completion | Certificate validation, continued learning support |
| Marketing preferences | Until you opt out | Communication preferences |
| Website analytics | 24 months | Service improvement, user experience optimization |
| Support communications | 3 years | Quality assurance, dispute resolution |
When retention periods expire, we securely delete or anonymize your information. Some information may be kept longer if required by law or for legitimate business purposes like preventing fraud.
International Data Transfers
Our primary operations are based in Vietnam, but some of our service providers may process your information in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place:
- Service providers must meet equivalent data protection standards
- We use contractual clauses to ensure continued protection of your information
- Transfers are limited to what's necessary for providing our educational services
- We regularly review our international partners' security practices
If you have concerns about international data transfers, please contact us to discuss your specific situation.
Cookies and Tracking
We use cookies and similar technologies to improve your experience on our website. Here's what you should know:
Essential Cookies
These cookies are necessary for the website to function properly, including login authentication, course access, and security features. You can't opt out of these cookies if you want to use our services.
Analytics Cookies
We use analytics cookies to understand how students interact with our content, which helps us improve our educational materials. These cookies don't identify you personally.
Preference Cookies
These cookies remember your settings and preferences to provide a more personalized experience across your visits.
Managing Cookies
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality and your learning experience.
Children's Privacy
Our services are designed for adults pursuing professional financial education. We don't knowingly collect personal information from children under 13. If we discover we've inadvertently collected such information, we'll delete it promptly.
Students between 13-18 years old need parental consent before enrolling in our courses. Parents can contact us to review, modify, or delete their child's information.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or service improvements. When we make significant changes:
- We'll notify current students via email at least 30 days before changes take effect
- We'll post a prominent notice on our website
- We'll update the "Last Updated" date at the top of this policy
- For substantial changes, we may ask for your renewed consent
We encourage you to review this policy periodically to stay informed about how we protect your privacy.
Important: This privacy policy is governed by Vietnamese data protection laws. If you're located outside Vietnam, additional rights may apply under your local privacy laws. Contact us if you have questions about how different privacy laws affect your rights.
Privacy Contact Information
Data Protection Officer: [email protected]
General Privacy Inquiries: [email protected]
Phone: +842993813777
Address: 09A Tô Vĩnh Diện, Linh Chiểu, Thủ Đức, Thành phố Hồ Chí Minh 700000, Vietnam
For privacy-related requests, please include "Privacy Request" in your email subject line and allow up to 30 days for our response.